Items purchased from The Enchanted Door are eligible for a full refund if returned within 30 days of purchase. You will have up to 60 days after items have been purchased to exchange for anything else on the website.
A small number of heavily discounted items may be marked FINAL SALE, which will not be eligible for a refund, exchange, or store credit.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
You will receive an email when your return package is delivered to us. Please note, returns could take 1-5 business days to process upon reaching us. Once your return is processed and your refund is issued, you will receive a refund confirmation email. It can take several business days for a refund to be show on your credit card account. This varies depending on your financial institution.
If you receive a damaged item, please contact us immediately.